The front desk that makes calls, too.
Some of the hardest phone work is the calls your team has to make: repeat orders, confirmations, chasing. Frontdesk works through the list, holds a proper conversation, and writes down exactly what was agreed.
The calls it makes
Repeat orders
The weekly ring-round to suppliers: the same order, the same details, placed by the agent and confirmed with an order reference you can check.
Confirmations and reminders
Tomorrow's appointments confirmed by an actual phone call, not a text nobody reads. Cancellations come back in time to refill the slot.
Follow-ups and chasing
Quotes that went quiet, paperwork that never came back, invoices that need a nudge. A polite call, on a schedule you set.
Your weekly list
If your team has a recurring list of calls that follow the same shape every time, that shape is exactly what we build the agent around.
How it behaves on a call
- It introduces itself, says why it is calling, and follows the other side's lead instead of reading a script at them.
- It shares details only when asked, and only the details that call actually needs. Nothing else ever leaves your systems.
- If the other side disagrees with the list, it never argues. The discrepancy is written down and flagged for a human to sort out.
- Every call ends with a written outcome: who was called, what was agreed, and any reference numbers, before it says goodbye and hangs up.
- Voicemail or a wrong number? It ends the call. It does not leave messages or improvise.
Guardrails you can check, not promises
Calling out on your behalf needs more care than answering, not less, so the rules are built into the software rather than left to the model:
- A call only happens when someone on your team starts it. The agent works through the list it is given; it never decides to dial on its own.
- It carries the minimum. Only the details a call needs are loaded in, so it cannot leak what it does not have.
- Every call writes a record you can audit: what was asked for, what was actually confirmed, what was flagged.
- A call that ends without a recorded outcome is marked failed, loudly. There is no "it probably went fine".
Where it came from
We built the first one for a care provider whose team spent part of every week on the phone placing the same routine repeat orders. The same call, the same shape, every week: exactly the work an agent should carry. Outbound is the newest thing we offer, and we roll it out carefully, with rehearsal calls against your own phones before a single real number is dialled.
How setup works
- Map the call. We pick one recurring call your team makes: who gets called, what gets said, what a good outcome looks like.
- Build and rehearse. We build the agent around that call and test it against your own phones, with your team playing the other side, until the transcripts read right.
- Go live, gradually. Real calls start with your lowest-stakes list, every outcome reviewed, and grow from there.
See it working before you decide.
Try the receptionist live on our interactive demo, paste your own website in and watch it become yours, or talk it through with a human first.
Prefer email? hello@maponos.co.uk